Privacy & cookie policy.

01Who we are

Tooreen Construction Limited operates this website and provides construction, refurbishment and property services in London and surrounding areas. For data protection purposes, Tooreen Construction Limited is the controller of personal information collected through this website and our direct enquiries.

Tooreen Construction Limited is registered in England and Wales under company number 15886013. Our registered office is C/O Simply Tax Advisory Ltd, Unit 311 Canalot Studios, 222 Kensal Road, London W10 5BN.

You can contact us at info@tooreen.co.uk or on +44 7891 572 941.

02Information we collect

When you contact us, request a quote or send a brief through our enquiry form, we may collect your name, email address, telephone number, the type of property and work involved, and anything else you choose to tell us about your project.

We may also receive limited technical information routinely provided by your browser or our hosting provider, such as IP address, device or browser information and basic server logs.

03How we use your information

• To respond to enquiries and provide requested information or quotations.
• To take steps at your request before entering into a contract.
• To deliver and administer services where a contract is agreed.
• To keep appropriate business, accounting, insurance and project records.
• To maintain the security, reliability and functionality of our website and communications.
• To establish, exercise or defend legal claims where necessary.
• To comply with legal or regulatory obligations.

04Our lawful bases

The lawful basis depends on why we are using the information. We may process personal data because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in operating, securing and administering our business. Where we rely on consent, you can withdraw that consent at any time.

05Do you have to provide information?

You are not generally under a legal obligation to provide personal information through this website. However, if you want us to respond to an enquiry, prepare a quotation or discuss a project, we normally need enough contact and project information to do so. If you do not provide that information, we may be unable to respond fully or provide the service you are asking for.

06Cookies, analytics and fonts

This website does not need cookies to work, and it does not use advertising or tracking cookies. The only optional cookies are for Google Analytics, which helps us understand how people find and use the site, such as which pages are visited and how long visits last.

Google Analytics is not loaded, and none of its cookies are set, unless you choose Accept on our cookie banner. Choosing Reject makes no difference to how the site works.

Where you accept analytics, our lawful basis is your consent. Google acts on our behalf to provide the analytics service. We use it without advertising features or Google signals, Google Analytics does not store your IP address, and we keep analytics data for no longer than 14 months. Google may process this information in the United States, using safeguards recognised under UK data protection law, such as the UK Extension to the EU–US Data Privacy Framework.

You can change your mind at any time using Cookie settings at the bottom of every page. If you withdraw consent, analytics stops and its cookies are removed from your browser. You can also clear cookies and site data through your browser settings.

Change cookie settings

The site’s typefaces are loaded from Google Fonts. To deliver them, your browser connects to Google’s servers, which receive your IP address and basic browser information in the same way as any web request. Your browser may also keep ordinary cached copies of pages and images so the site loads faster.

If any other optional analytics, advertising or tracking tools are added in future, they will not be loaded until you have made a clear choice to allow them, and this policy will be updated first.

07Contacting us by phone or WhatsApp

If you call us, we will use your number and anything you tell us to deal with your enquiry. If you choose to message us on WhatsApp, including sending photographs of the work, those messages are carried by WhatsApp (part of Meta) and are also subject to WhatsApp’s own privacy policy. We use what you send only to understand and respond to your enquiry.

08Sharing your information

We may share personal information with organisations that help us operate the business, such as website hosting providers, email providers, professional advisers, insurers, IT providers, FormSubmit (which delivers the answers from our online enquiry form to us by email), Google (for website analytics, only if you accept analytics cookies), or contractors and subcontractors where sharing is necessary for your enquiry or project. Where another organisation processes personal data on our behalf, we expect it to handle that information appropriately. We do not sell personal information.

09International transfers

Some service providers may process or store personal information outside the United Kingdom. If that happens, we will take steps required by UK data protection law to protect the information. Depending on the destination and provider, this may include relying on UK adequacy regulations or using appropriate contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum. You can contact us if you would like more information about any safeguards relevant to your information.

10How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected. The period depends on the nature of the enquiry or project, whether it becomes a customer relationship, and any applicable legal, tax, insurance, accounting, warranty, limitation or dispute-resolution requirements. When information is no longer reasonably required, we will delete it or anonymise it where appropriate.

11Your data protection rights

Depending on the circumstances and lawful basis, you may have rights to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict how information is used in certain circumstances;
• receive certain information in a portable format where the right to data portability applies; and
• withdraw consent at any time where we rely on consent.

To exercise a right, email info@tooreen.co.uk. We may need to verify your identity before acting on a request.

12Your right to object

You have the right to object to certain uses of your personal information. In particular, you may object where we rely on legitimate interests as the lawful basis for processing. If personal information were ever used for direct marketing, you would have an absolute right to object to that use. To object, email info@tooreen.co.uk and tell us what processing you object to.

13Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK supervisory authority:

14Security

We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

15Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

16Changes to this policy

We may update this policy if our website, services, suppliers or legal obligations change. Where a change materially affects how we use personal information, we will update the information provided on this page before the new processing begins where required.